Blog Post
I took my car in for an oil change and an alignment at the franchise business location of Christian Brothers Automotive in Acworth, Ga. I was a new customer, and had never used their services before at any of the locations.

I was greeted by the owner, Chris Schaefer, who was very knowledgeable and asked me questions to determine what my car really needed to have repaired. He offered to take me back to work, or drive me around the corner to some local shops, so that I didn't have to wait. That was a very nice option, that I never got at any other automotive repair service before. Because I had made an appointment, it wasn't a long wait, so I just sat in the waiting area while they fixed the van.

They had bottled water, fresh coffee and free pastries there too. That was a nice benefit, because I had rushed to get there on time, and now I could relax and drink a cup of coffee and eat a doughnut while I waited.

My car repair only took 45 minutes. Afterward, the owner gave me a report that showed where the wheels were pulling when I brought it in. The report showed a "before and after" comparison that proved they fixed them and placed them back into proper alignment. I had never seen that before. The report was a nice thing to see, and the car certainly drove better when I got back in to leave.

The owner of the shop told me that they had all of the dealer diagnostic tools to fix any car computer system. There was no need to drive all the way to Marietta for automotive service, when they had any automotive repair tools that my car would have needed. That was good to know, since I hated driving all the way over there, and it always took my whole day. I liked the fact that they were right here in my neighborhood, and I could trust their expertise.

They didn't try to sell me anything, or push any extra services that I didn't ask for. The prices were the same (or maybe better) than what I had paid last year for the same thing, elsewhere. After signing up with my email, they also sent me coupons a few weeks later that I could use next time I came in.

Pyramids Cab Wilmington NC

This was truly a new kind of automotive repair service that I could trust. I thought they were courteous, knowledgeable, and quick. I will certainly use them again.


Posted Jun 20, 2014 at 11:25am



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