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{Empire Today|Empire Today Review|Empire Today Reviews

Many thanks empire for squandering my Saturday four/16/sixteen in addition to a getaway working day. Installers confirmed up at 1pm came in and explained they have been right here to do my kitchen area. I educated them they have been performing my lr,dr , package and hallway.they did not have the moulding for your work or enough products Therefore the had to Call a cs rep. CS rep termed me and had to reschedule for 4/21/sixteen now I really need to use another family vacation working day and hope they get it ideal this time.

Customer support is horrible!!! Obviously the sales rep was on his sport when offering us product - considering the fact that then absolutely nothing but concerns. Installers were being late, not ample material was delivered, thus, installation was delayed a day, clear up wasn't appropriate, looking to get them again to perform a warranty mend was a nightmare, receive the run-all-around, sit within the telephone on maintain for extensive amounts of time (20-thirty min or maybe more), sit and hold out on them to indicate-up... Browse additional › Was this review handy? 0 0 by anonymous

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Set up (2nd working day): The brand new staff of installers arrived on at the present time and stated they necessary "Dollars On Shipping" ahead of they could start off. Very seriously? We experienced to help make more cellphone phone calls and straightened that out as it absolutely was by now financed. I have to say, this set up crew was pleasant; having said that, soon after getting to Practically 2/three of your challenge done, they mentioned that not adequate carpet was ordered!

When speaking with me, he disregarded the input mistake of the purchase and focused on the installer's bad attitude. He explained he couldn't assure nearly anything but that he was absolutely sure his supervisor would compensate us for our troubles and would send a completely new crew over the following working day Along with the carpet we originally arranged.

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It was disappointing to browse your overview, as we hardly ever want our clients to experience pressured to buy. We regret this was your revenue practical experience, and we would like the opportunity to make issues right for you.

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Was this review …? Useful 3 Amusing Awesome Nichole V. Westminster, CO 0 good friends 38 reviews Share assessment Compliment Send out information Comply with Nichole V. Stop adhering to Nichole V. four/27/2016 The salesman arrived to my home all the things went correct he gave me an awesome deal about the carpet that we actually preferred and we were extremely enthusiastic to possess it mounted the following Saturday. Saturday arrived midway into your working day we experienced all of our home furnishings moved out onto our patio for our set up and we have a contact indicating that there was sudden situations in the warehouse Which they may not set up it that day but that they might enhance me to a better click here pad for free if I rescheduled.

I also desired to timetable my install past their "thirty-day window" (which I didn't know existed, and apparently they delight by themselves on upcoming working day set up) and he was pushing me to move my most well-liked set up date up to accommodate their want to install inside thirty days. Um, what occurred to providing the customer what they need?

Over-all, the company from starting to finish was excellent. They known as consistently to check on my pleasure and I can't say nearly anything damaging, except that we ought to have when compared with Residence Depot or Carpet Mill to start with just before shopping for. I think we received a fair rate for what we procured, but I issue if we obtained the very best quality carpet and padding considering that Household Depot experienced a broader collection. Browse more Was this evaluate …? Valuable Humorous Awesome Comment from Tina B.

The Retention Section experienced a superb supervisor and staff guide within a competitive ecosystem. Everybody was valuable and considering rising as a bunch. There were several things to do the decision Centre experienced To ease worry, including, a nap place, and holiday break parties and decorating competitions.

Posted May 14, 2016 at 1:37am

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